Restaurant Food Delivered: Embracing the ‘Disruption’


Welcome to the third Pragma Monthly, a deep dive into the key issues affecting retail, travel and consumer businesses, to accompany our weekly Pragmatists and our quarterly white papers.

In this paper we explore the emergence of delivery-only kitchens, which are set to shake up the restaurant industry. We have spoken with key operators in the sector, to understand their response to shifting consumer behaviour and advances in technology and we weigh up the operational challenges of delivery, and consider what the future holds.