At Pragma, we are experts at improving retailers' operational performance. We understand that even a small increase in transaction value or margins can drive a big impact on a retailer's bottom-line.

Pragma can assist you both in optimising your current stores' effectiveness, and to help develop a ‘store for the future'

Store Effectiveness

Pragma's ‘ShopperLab' suite helps you to pinpoint what aspects of your shops are performing well, and where there is further room for improvement. ShopperLab often encompasses an element of primary customer research to gain a customer-centred perspective on store layout and ‘shopability'. We ally this to financial store performance metrics and a competitive store analysis to give you a holistic view.

However, we believe that we can improve any store estate's performance markedly by simply having the Pragma team visit and observe.

Store of the Future

We have also worked with many retailers to help them ‘re-imagine' their store estate, so that they are fit for the future. These projects draw on our ‘Shop Transformer' tool, which often incorporates concept testing to help retailers paint a vivid picture of what the new store will be like.

Pragma's Store Staffing Model

In today's tough trading environment, it makes sense to look for operational efficiencies across your store estate wherever you can. Store staffing levels is an area where potentially large savings can be made.

Pragma's Store Staffing Model is is unique in offering an objective analysis of required staffing levels that easily translate into an action plan for all the stores across a retailer's estate. The model will enable you to:

• Establish how many staff are required across each of your stores
• Cross check this using our retail staffing benchmark database
• Compare to current staffing levels to assess areas where saving can be made without compromising customer service
• Translate findings into an action plan for each of your stores

"Pragma did an excellent piece of work for us on our financial and operational performance and the extent of our rollout opportunity. What particularly impressed us was their ability to go beyond the call of duty and provide fresh ideas that really challenged our thinking."

Ben Barnett, Finance Director, Phase Eight

“In the current tough economic climate, retailers will find Pragma’s staffing model to be a real benefit. I liked the fact that it is straightforward to use and does the hard work of identifying the right level of staff in each store for you. Above all, I liked the significant savings it helped us make in our costs, without compromising the quality of our in-store service!”

Manuela Carniello, Retail Operations Director, LK Bennett