Stakeholder Perception Mapping For PCTs
Pragma helps NHS South West Essex better understand their stakeholders' opinions
Client:
NHS South West Essex
Reporting level:
Head of Stakeholder Relations
Task:
Pragma Consulting was asked by NHS South West Essex, a Primary Care Trust (PCT), to help them to understand what their stakeholders thought of them and the issues which they believed could influence the scores that the PCT receive in their World Class Commissioning assessment - a process by which a PCT's progress is measured.
What we did:
Pragma completed a research study which provided feedback from the diversity of the PCT's stakeholders - from faith groups to local MPs. Not only did Pragma deliver 360 degree feedback but we were also able to help prioritise the areas for improvement and work with the PCT to plan how this could be done.
Result:
The study also identified groups of stakeholders who had poorer perceptions of the PCT and who had specific issues. Through the sensitive collection of their views, Pragma were able to work with the PCT on tailoring communications and working practices for the different stakeholder groups.
Client:
NHS South West Essex
Reporting level:
Head of Stakeholder Relations
Task:
Pragma Consulting was asked by NHS South West Essex, a Primary Care Trust (PCT), to help them to understand what their stakeholders thought of them and the issues which they believed could influence the scores that the PCT receive in their World Class Commissioning assessment - a process by which a PCT's progress is measured.
What we did:
Pragma completed a research study which provided feedback from the diversity of the PCT's stakeholders - from faith groups to local MPs. Not only did Pragma deliver 360 degree feedback but we were also able to help prioritise the areas for improvement and work with the PCT to plan how this could be done.
Result:
The study also identified groups of stakeholders who had poorer perceptions of the PCT and who had specific issues. Through the sensitive collection of their views, Pragma were able to work with the PCT on tailoring communications and working practices for the different stakeholder groups.
"Pragma's insight helped us to address stakeholders' perceptions both through internal changes in the way that we work and externally through our communications with different stakeholders. We are now prioritising our actions according to the most important issues which Pragma highlighted"
Head of Stakeholder Relations, NHS South West Essex